We have expectations about the transaction that is going to unfold with the person in front of us based on our knowledge and observation. And we get it wrong. So we use tools to guide us through these. Intake tools that prompt us to ask questions that our assumptions…

I asked the AI for some ideas about what I should post about. The “Illusion of Communication” was raised as a topic. It knows I like that stuff. A case management system is built with the intent to foster cross discipline interaction but staff use the tool with the…